In her study of 150 self-managed teams Professor Vanessa Drukat of the Weatherhead School of Management found that outstanding teams had ten features in common which include empathy, cooperation, a commitment to improvement, flexibility, self-awareness and initiative (see Goleman, D.1998). In addition, bonds with other teams and the ability to tap into resources available in the wider organisation were found to be crucial to the success of the team.
A similar study of teams as diverse as McDonald’s Chicken McNugget team and the USS Kitty Hawk, Carl E. Larson and Frank M.J. LaFasto (1989) concluded that effective teams are characterised by:
· a clear, elevating goal
· a results-driven structure
· competent team members
· unified commitment
· a collaborative climate
· standards of excellence
· external support and recognition
· principled leadership
Clearly, the effectiveness of a team depends on the passion and enthusiasm of its members, the quality of the relationships between them and its relationship with the wider community/ organisation. Without these the technical skills and competencies of its members will not reach full potential.
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